Memberships & Fees

Membership Pre-Sales: Begins Monday,  March 10

Membership pre-sales for the Bob Crane Community Center begin Monday, March 10, and can be obtained in the following ways:

• Online: parks.uaoh.net
  • Online purchases still require an in-person visit for identification pictures and to pick up your keyfob.
• In-Person:
  • Parks & Rec Administrative Offices – Municipal Services Center, 3600 Tremont Road. Office hours: Monday-Friday, 8 am-5 pm
  • UA Senior Center – 1945 Ridgeview Road. Hours: Monday-Friday, 8 am-4 pm
  • March 17-21: In-person pre-sales will only be available at the UA Senior Center. Online pre-sales will still be available.

All Upper Arlington residents and individuals who are employed within Upper Arlington’s borders (plus members of your household) qualify for the Resident rates. To secure these rates, you should establish (or update) a RecTrac account with UA Parks & Rec, providing details of the members of your household, and providing proof of residency or employment. You can submit proof of residency or employment via the RecTrac account, or you may bring documentation to the UA Parks & Rec Office, at 3600 Tremont Road.

Any Resident households that have not been verified will be marked as a Non-Resident household and charged at the Non-Resident rate until this step has been completed.

*SilverSneakers® and Renew Active® can be utilized for membership to the Bob Crane Community Center

*Non-Residents will be limited to one daily admission during initial opening of the facility.

Child Watch

The Child Watch area can accommodate children ages 6-months up to 9-years. Patrons must be onsite while their child is in the Child Watch area.

Child Watch requires reservations and has 24 spots available for each 30 minute time slot, with a maximum of four infants (6-12 months). Reservations are completed through Activity Registration, and can be made up to seven days in advance. Drop-in reservations can also be made, subject to availability. Reservation times are every 30 minutes.

*The 8 am reservation window begins at 7:50 am to allow patrons time to get to 8 am classes.

E-Sports

The E-Sports room features 18 high-end gaming stations and allow for play on an ultra-fast fiber network with an extensive gaming library. This space is available for drop-in use, programs, private rentals, and group events. Individuals, ages 8 years & up, will be able to play some of the most popular games, individually or with friends, in a safe and supervised setting.   

Reservations are completed through Activity Registration, and can be made up to seven days in advance. Registrations available at parks.uaoh.net.

*Patrons cannot make consecutive reservations, but can extend play day-of using the drop-in process if sessions are available.

Program Fees

All programs offered at the Bob Crane Community will be available at Resident, BCCC Member and Non-Resident rates.

*Note: The Senior Association membership will no longer be applicable.

Helpful Information & FAQ’s

• All programs require pre-registration. We do not currently offer any drop in programs where you can attend without having signed up prior to attending.
• It is encouraged to sign up early. Most programs have a minimum that must be reached to take place. Cancellations are generally made two to five business days in advance of a program, but sometimes occur further in advance. Some programs have posted registration deadlines.
• Most programs are available for registration once registration opens. If a special registration date is set for a program, it is noted with the program information. Safety Town is available with Spring/ Summer registration.
• Registration opens first to verified residents and/ or members of the Bob Crane Community Center. Residents must be verified to register during priority registration to receive the resident rate for all Upper Arlington Parks and Recreation programs, memberships and rentals. To be verified, residents can submit proof of residency documents (driver’s license/state ID, utility bill or rental agreement, etc.) either in their online account or in person to Upper Arlington Parks and Recreation. Any non-residents must be current members of the Bob Crane Community Center to register during priority registration and to receive program resident rates.

Cancellation, Refunds, & Credits Policy 

• Program Cancellations: If we cancel – Upper Arlington Parks and Recreation reserves the right to cancel programs due to insufficient enrollments or other unforeseen circumstances. Participants are notified and full refunds are given. Credit card refunds are issued within three days of the program being cancelled; check refunds – which are issued by the City’s Finance Department – may take up to 30 days from the date the program has been cancelled.

• Program Refunds: If you cancel – To cancel a registration, you must notify Upper Arlington Parks and Recreation by email to [email protected], by phone at 614-583-5300 or in person. Instructors are not authorized to issue refunds or credits. Due to the structure of our programming, we cannot provide make ups when you miss a program.

• Refunds – In order to receive a refund, (minus a $5 processing fee) you must contact Upper Arlington Parks and Recreation at least five full business days in advance of the start date of the originally scheduled program. Refunds for 50+ Travel and camps are handled on a case-by-case basis. Refunds are issued based upon the original payment method.

• Credits – If you cancel before the refund deadline, you may choose to receive a full credit to your online account instead of a refund. If you are unable to cancel a program by the refund deadline, and cannot participate due to a personal medical condition or hardship, we can consider your request for a credit to your online account. Email [email protected] or call 614-583-5300 as soon as possible with the reason for your cancellation. Decisions are made on a case-by-case basis.

As Upper Arlington Parks & Recreation developed pricing levels for fees, they were guided by a series of operational goals:

• Keep the fee structure simple and easy to understand
• Establish pricing that is favorable to Upper Arlington residents and those employed in the community
• Incentivize memberships
• Provide a framework that allows the department to ease into operations and be positioned for adjustments based on usage

Fees are listed as:

• R-M – for any customer that is a Resident (lives and/or works in Upper Arlington) and/or a Member of the facility
• NR – Non-Resident, which applies to any customer that does not live or work in Upper Arlington and is not a current Member of the facility

If You Work in Upper Arlington

If you are employed in Upper Arlington, you AND all members of your household will be eligible for the Resident rates.

PLAY UA Financial Assistance

Upper Arlington residents and individuals employed in Upper Arlington who require financial assistance to be able to participate in Upper Arlington Parks and Recreation programs are eligible for the PLAY UA Financial Assistance Program. Qualifying individuals and their household members will be eligible to receive a 50% reduction in membership and program fees at the Bob Crane Community Center.

Not eligible for the PLAY UA price reduction:

• Daily Admissions
• Child Watch
• E-Sports
• Facility Rentals

Click here for more on the PLAY UA Financial Assistance program.

Transaction Fee

A $1 transaction fee is applied to all financial transactions. Funds raised from this fee are used to support the PLAY UA Financial Assistance Program.

Membership Gift Cards

Gift cards that can be used for Bob Crane Community Center memberships are now available for purchase.

As a convenience to anyone wishing to purchase a gift card, Upper Arlington Parks and Recreation has developed a chart that details the monthly pricing for memberships based on Resident or Non-Resident status and the number of individuals per household.